FAQs

AnswerWe use industry-leading companies: DHL or Fedex and choose the one that offers the fastest delivery and the best price for your particular shipment.

AnswerOur system will show you the shipping cost after you select the products you want to buy and fill in the delivery address.

Deliveries within China, including Hong Kong are free of charge. However, some models may not be available inside Mainland China.

AnswerThe dispatch time of all our products in stock is 7 – 14 days after payment is confirmed. Then, the international courier company (DHL or Fedex) will deliver the package to your doorstep in 7 – 14 days approximately, depending on the country of destination.

AnswerYes, for most products you will have to pay taxes and import duties on the value we write on the Commercial Invoice, which is usually 50% of the actual price (so you pay less taxes). If you prefer to use the actual price on your invoice, please notify us in “Notes” at the end of the order. The amount will be charged directly by the courier company (DHL or Fedex) a few days before delivering your product. To verify the exact tax rate, check with your local courier using the HS Code for Miners: 84715000

AnswerWe accept cryptocurrencies (BTC, USDT, USDC, BUSD) and bank transfers to our account in Hong Kong.

NOTE: If you want to make a test payment, use the following link https://simplemining.com/product/1/

We also accept bank transfers to our corporate account in Hong Kong for orders over 2000USD. You must first generate an order in our online store and add your order number in “notes” during checkout and send proof of payment within 24 hours to [email protected] for us to update the order status after receiving payment.

BANK: Hong Kong and Shanghai Banking Corp. (HSBC)
BENEFICIARY: INFINITUM TECHNOLOGY CO. LIMITED
ACCOUNT: 023257009838 (USD, EURO)
SWIFT CODE: HSBCHKHHHKH
BANK ADDRESS: 1 QUEEN’S ROAD CENTRAL HONG KONG
BENEFICIARY ADDRESS: OFFICE 1104, CRAWFORD HOUSE, 70 QUEEN’S RD. CENTRAL, HONG KONG

*All international transaction fees must be paid by the sender.

AnswerAll prices in our online store are in US dollars. The prices of available products are frequently updated according to industry conditions.

AnswerOur company has been established in Hong Kong and also mainland China and we are engaged in technology and e-commerce since 2012. We have completed more than 800 orders from all over the world with a 98% satisfaction rate. Rest assured that we only sell products of excellent quality and with competitive prices.

AnswerThe status “Confirming…” indicates that your transaction has been detected, but that we are still waiting for confirmation from the network.

Once you see this status, there is nothing more you need to do on your end. Feel free to close the invoice tab and wait for an email once we confirm payment.

Transaction confirmation times depend on 1) the transaction fee that was added during checkout and 2) network congestion. Transactions are usually confirmed within an hour, but can take several hours or even days if the attached transaction fee is too low.

AnswerIf you pay from an exchange such as Binance, Coinbase, Bitfinex, etc. please cover the transaction cost they charge you.

Network Alert: Use the native Bitcoin network for BTC payments.

AnswerAll purchases are final. Any order that has been confirmed cannot be updated, refunded or cancelled.

AnswerAfter shipment, we will provide the tracking number of the courier company we use (DHL or Fedex). We usually provide this code 7 business days after shipment.

You can visit the official website of DHL or Fedex and track the status of the package with the tracking number.

AnswerAll products have up to 12-month factory warranty, please read the product description carefully to see this information. If necessary, you can directly contact the technical team of the brand of your equipment using the serial number of the equipment.

If there is any faulty equipment all repairs are free of charge, however we do not cover any extra fees like international transportation or taxes.

AnswerWe offer spare parts at cost, exclusively for old customers and machines purchased in our virtual store.

AnswerAccording to our own experience, the useful life of an ASIC equipment is 2 to 4 years depending on its use and maintenance.

AnswerYes. We do not sale second hand or refurbished products on our website.

AnswerMost new generation ASIC miners already include an integrated power supply. Please remember that all power supplies (PSU) manufactured in China operate at 220v.

AnswerNo. Apart from the miner and its power supply, you only need two cables:

a) CAT6 LAN (connect to your internet router)

b) Electricity cable to connect the power supply to the wall (C13 10A or C19 16A).

AnswerFor personal purchases, we recommend limiting your order to 3 units max. If you want to buy more, you can do so under a different name and address, or by dividing purchases every 2 weeks.

For purchases over 3 units in the same order, we recommend consulting with a customs broker in your city before shipping.