Warranty

Free Maintenance

If your product is under warranty, we will repair the product for free and will pay for the return postage.

Free maintenance period starts from the delivery date. The complimentary after-sales service time is 180 days, or otherwise especified on the product's page.

Maintenance with Charges

We reserve the right to charge fees for repair Services under the following circumstances:

  • Product with an expired warranty: the warranty of the Product has expired when the Support Ticket is created.
  • Voided warranty due to:
  • Product damage caused by improper installation, use or maintenance;
  • Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
  • Product damage caused by physical interference, including but not limited to moisture, fire, flood, lightning, transportation, and extreme weather;
  • The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation;
  • Product damage caused by overvoltage or undervoltage or leakage;
  • Product damage caused by significant higher or lower ambient temperature exposure;
  • Product damage caused by humidity, oxidation, corrosion and short circuit to the Product, units or any part thereof;
  • Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.
  • Disassembly or alteration of Product by any person other than us or an authorized service provider of us;
  • Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
  • Unauthorized changes on firmware and hardware;
  • Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency settings (overclocking).
  • Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware;
  • Damage or loss of data due to improper use;
  • Product without original barcode or SN label or which has been altered, defaced or removed;
  • Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
  • Direct operation of Product without being connected to drainage assemblies (applicable to Products requiring connection to drainage assemblies);
  • Daily wear and tear;
  • Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.